Platform SDK: Agent

Installation and Page Loading Problems

When I attempt to install Microsoft Agent on Microsoft Windows NT, I get a message indicating that I need to be an administrator.

Because Microsoft Agent writes files to your system directory when it installs, you must have administrator (not user) privileges to install.

When I attempt to install Microsoft Agent, I get one of the following errors:
•    Process (Regsvr32 /s windows\msagent\AgentCtl.dll). Error while creating this file. Cannot find this file.
(Note: The directory location cited in the error message varies depending on how you installed Windows.)
•    A required DLL MSVCRT.DLL was not found. Error creating process <c:\windows\msagent\agentsvr.exe /regserver>. Reason: One of the library files needed to run this application cannot be found.
(Note: The directory location cited in the error message varies depending on how you installed Windows.)

Installation of Microsoft Agent requires the proper installation of Regsvr32.exe, Msvcrt.dll (the Microsoft C run-time library), and up-to-date OLE dlls. See DCOM update: (http://www.microsoft.com/com). The best way to ensure that all the correct system files are present is to install Microsoft Internet Explorer 4.0 or later.

When I attempt to load a page scripted for Microsoft Agent, I get a scripting error: "VBScript Runtime Error, Object required."

One of the following conditions may cause the message to display:

When I attempt to load a page scripted for Microsoft Agent, nothing happens.

This can occur if one of the following conditions exists:

When I attempt to load a page scripted for Microsoft Agent, I get the message, "Unable to initialize Microsoft Agent."

This usually occurs when you don't have Microsoft Agent or some other control that page uses installed, and choose No when you are prompted to install the control. Try refreshing the page, though the page may work only if you install all the components it requires.

When I attempt to load a page scripted for Microsoft Agent, I get the message, "The component has been digitally "signed" by its publisher, but the signature does not match the component. It is possible that this component has been damaged or tampered with? Do you want to continue?"

This may appear if you attempt to install Microsoft Agent on Microsoft Internet Explorer 3.02. You can either continue with the installation or update your browser to Internet Explorer 4.0 or later.

When I attempt to load a page scripted for Microsoft Agent using Netscape Navigator (or other Internet browsers), I get errors.

Microsoft Agent is implemented using ActiveX interfaces. You can use it only with a browser (such as Microsoft Internet Explorer) that supports embedding ActiveX objects through script on a page, and only on systems running Microsoft Windows 95, Windows 98, and Windows NT 4.0 (or later). If you are not using Microsoft Internet Explorer (http://www.microsoft.com/windows/ie/), check with your browser vendor for further information on ActiveX support.

Please note that Microsoft Agent will not run in Internet Explorer 4.0 Platform Preview due to a bug in the Internet Explorer 4.0 Preview version. Install the final release version of Internet Explorer 4.0.